Bus Person Terrace

Don't just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Your daily responsibilities include:
Provides fast, friendly, professional and responsive customer service to restaurant guests
Knows and promotes current casino events and programs and can give guests directions to all casino areas
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Provides personalized service during guest interactions
Removes dirty dishes, linen, glassware, and flatware from table and counter tops, and transports items to designated area
Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required
Operates and maintains equipment as required in accordance with established guidelines and safety procedures
Removes and properly disposes of all debris accumulated in restaurant and service stations in accordance with department procedures
Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from warehouse area and/or warehouse inventory in accordance with procedure
Reset tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications
Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required
Provides fast, friendly, professional and responsive customer service to food servers and restaurant host/hostess
To be successful in this position it will require the following skill set
To be successful in this position it will require the following skill set:
High school diploma or equivalent
Prior customer service in a fast paced environment preferred
Read, understand and speak English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift trays with food above shoulder level
Able to work in constricting areas
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Must be able to maintain a neat, professional appearance and uphold company appearance standards
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.